Senior Operations Analyst

The Cigna Group

Operations Senior Analyst maintaining client authorization portfolios for Evernorth Health Services, a pharmacy, care, and benefits solutions provider. Improving quality, resolving escalations, and streamlining PBM operations.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $54,100 - $90,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client authorization portfolios, claim review, and pharmacy technician duties while maintaining high standards of quality and process improvement. Proficient in Microsoft Excel for data manipulation and committed to delivering exceptional client service through effective communication and problem-solving.

Highest-signal resume keywords

Claim Review ExperiencePrior-Authorization KnowledgePharmacy Technician DutiesMicrosoft Excel ProficiencyQuality Improvement Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim ReviewPrior-AuthorizationPharmacy Technician DutiesData ManipulationProcess Improvement

Soft Skills

Exceptional Communication SkillsProblem-Solving SkillsMulti-Tasking AbilityFlexibility and AgilityIndependent Work

Tools & Technologies

Microsoft Office SuiteExcel Pivot TablesVLOOKUP

Industry Keywords

Healthcare IndustryClient SupportOperational ProceduresBusiness OperationsPBM Space

About the role

Key responsibilities & impact

Maintain custom client authorization portfolios with emphasis on quality and process improvement
Perform service transactions including client support, product support, quality support, and internal team support for projects and training
Complete day-to-day Business Operations tasks without immediate supervision
Attend calls as a team representative and provide progress updates on business elements
Plan ahead and anticipate needs and potential issues
Resolve non-routine issues escalated from more junior team members
Research concerns to determine root causes and preventative measures
Identify ways to streamline operational procedures between or within departments
Work independently while collaborating with analysts, pharmacists, and other internal areas to provide exceptional client service

Requirements

What you’ll need

High School Diploma or equivalent
5+ years experience in healthcare industry preferred
2+ years experience in claim review, prior-authorization, and/or pharmacy technician duties
Proven ability to multi-task, prioritize, and support multiple deliverables while meeting deadlines
Proficient in Microsoft Office suite, especially Excel, including pivot tables, VLOOKUP, and data manipulation
Exceptional written and oral communication skills with internal and external business partners
Flexible and agile, with demonstrated ability to pivot based on market demands
Independent worker with strong problem-solving skills
Background in quality and/or process improvement preferred
Eager to learn and proactively expand end-to-end knowledge in the PBM space
Availability to work 8:30 AM–5:00 PM EST Monday–Friday, with possible weekend coverage as needed
Home internet connection through a cable broadband or fiber optic provider with minimum speeds of 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting day one
Vision benefits starting day one
Dental benefits starting day one
Well-being and behavioral health programs starting day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement with at least 10Mbps download/5Mbps upload for home working