Director of Individual Dental Operations

The Cigna Group

Director leading Individual Dental operations for Cigna Healthcare, a health insurance provider. Overseeing enrollment, claims, billing, customer service, vendors, compliance, and transformation.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $144,200 - $240,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading end-to-end operations within the dental and healthcare sectors, focusing on customer experience, operational excellence, and regulatory compliance. Proven ability to manage large-scale transformations and build high-performing teams in complex environments.

Highest-signal resume keywords

Leadership ExperienceOperational GovernanceCustomer Operations ManagementProcess ImprovementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementBusiness TransformationOperational ExcellenceLean Six SigmaFinancial ManagementChange ManagementPerformance MetricsRisk ManagementVendor ManagementCustomer Experience Strategies

Soft Skills

Communication SkillsAnalytical SkillsStakeholder ManagementTeam BuildingCollaboration

Industry Keywords

Dental OperationsHealth InsuranceRegulated EnvironmentsClaims ManagementEnrollment ManagementProvider OperationsContinuous ImprovementDigital ModernizationAudit ControlsMarket Growth

About the role

Key responsibilities & impact

Lead end-to-end Individual Dental business operations, ensuring operational readiness, execution excellence, and strong customer outcomes
Oversee enrollment, billing, claims, provider operations, customer service, and other core operational functions
Drive customer experience strategies to improve satisfaction, retention, service quality, and efficiency
Establish governance, performance metrics, reporting, and continuous improvement programs
Manage strategic vendor relationships and ensure performance, compliance, quality, and financial objectives
Lead business portfolios, transformation initiatives, and PMO activities, including project governance, change management, and implementation readiness
Ensure regulatory compliance, risk management, and audit controls
Partner with Product, Technology, Finance, Sales, Marketing, Legal, Compliance, and Enterprise Operations on product launches, system implementations, market growth, and enterprise priorities
Build and develop high-performing teams while fostering accountability, innovation, collaboration, and customer focus

Requirements

What you’ll need

Bachelor's degree required
10+ years of leadership experience in operations, customer service, program management, business transformation, or related disciplines
Proven success leading large-scale operations in highly regulated environments
Experience in operational governance, vendor management, customer operations, strategic execution, and process improvement
Strong leadership, communication, analytical, financial, and stakeholder management skills
Demonstrated ability to lead organizational transformation and deliver results in complex, fast-paced environments
Experience leading dental, health insurance, or other regulated healthcare operations
Experience managing large-scale customer service, claims, enrollment, billing, or provider operations
Strong background in operational excellence, Lean Six Sigma, process optimization, and continuous improvement methodologies
Experience overseeing strategic vendor partnerships and outsourced operations
Experience leading enterprise transformation, digital modernization, and customer experience initiatives
Experience managing operating budgets, forecasting, and business case development
Expertise in governance, risk management, compliance, and regulatory readiness
Track record of building and developing high-performing teams in complex, fast-paced environments
Must use a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Annual bonus eligibility
Long term incentive plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working