Reimbursements Account Manager

The Cigna Group

Reimbursement Account Manager supporting Cigna Healthcare clients through consultation, implementations, and performance analysis. Driving retention, growth, and long-term account value.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $64,100 - $106,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services within the healthcare sector, focusing on relationship management, operational performance, and client satisfaction. Proficient in leveraging technology and analytical skills to drive service excellence and support account growth.

Highest-signal resume keywords

Account ManagementClient ServicesHealthcare OperationsAnalytical SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics AnalysisOperational Performance ReviewsImplementation ManagementProblem-SolvingAttention to Detail

Soft Skills

Organizational SkillsCommunication SkillsCollaborationClient-Facing SkillsService Excellence

Tools & Technologies

Microsoft OfficeCRM TechnologiesReporting ToolsAccount Management Technologies

Industry Keywords

HealthcarePharmacyBenefit ManagementClient RetentionService Support

About the role

Key responsibilities & impact

Manage day-to-day client relationships through understanding of reimbursement, products, services, and client objectives
Serve as primary point of contact for clients, consultants, and producers through proactive consultation, issue resolution, and service support
Lead execution of client requests, including changes, product enhancements, new group implementations, terminations, and escalated issues
Coordinate and lead implementation activities, aligning stakeholders on timelines, deliverables, and quality expectations
Facilitate client-focused meetings reviewing operational performance, service outcomes, and improvement opportunities
Analyze performance metrics and business results to improve client satisfaction, profitability, and retention
Collaborate with Medical Account Executives and cross-functional partners to address service needs and strengthen client relationships
Leverage technology, reporting tools, and operational resources to anticipate client needs and deliver proactive solutions
Promote service offerings and identify opportunities supporting account growth and long-term client value

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
Experience in account management, client services, healthcare operations, or a related customer-facing environment
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and work independently in a fast-paced environment
Excellent written and verbal communication skills
Strong analytical and problem-solving capabilities
Ability to collaborate effectively across a matrixed organization and build productive relationships with diverse stakeholders
Strong client-facing skills with a focus on service excellence and relationship management
If working from home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Preferred: Experience supporting healthcare, pharmacy, or benefit management clients
Preferred: Experience managing implementations, operational performance reviews, or client retention initiatives
Preferred: Advanced proficiency with Microsoft Office applications, including PowerPoint
Preferred: Experience using CRM, reporting, or account management technologies

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence