Director of Distribution, Sales Operations – Individual Dental

The Cigna Group

Cigna Healthcare director leading Individual Dental distribution, broker partnerships, call center operations, and sales performance. Driving membership growth, retention, and profitable expansion.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $151,100 - $251,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing distribution strategies, driving growth through broker and digital channels, and leading high-performing sales teams. Proficient in sales operations, performance management, and strategic partnership development to achieve organizational objectives.

Highest-signal resume keywords

Sales Performance ManagementBroker Relationship ManagementStrategic Partnership DevelopmentSales Enablement ProgramsForecasting and Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsBusiness PlanningCustomer Acquisition StrategiesPerformance ManagementProcess ImprovementVendor ManagementData AnalysisFinancial AnalysisCall Center PerformanceDistribution Models

Soft Skills

LeadershipCoachingCommunicationRelationship ManagementProblem-Solving

Tools & Technologies

Sales Technology PlatformsReporting ToolsPerformance Metrics Systems

Industry Keywords

Health InsuranceDigital DistributionDirect-to-Consumer SalesStrategic PartnershipsBroker Management

About the role

Key responsibilities & impact

Develop and execute distribution strategies to drive new business growth, retention, and profitable expansion across Individual Dental markets.
Identify and expand strategic partnerships, broker relationships, and digital distribution opportunities.
Establish and execute growth plans aligned with organizational objectives and market opportunities.
Lead sales performance management across distribution channels, including forecasting, pipeline oversight, production analysis, retention reporting, and partner productivity metrics.
Establish performance expectations, operating rhythms, accountability measures, and business reviews.
Monitor market trends and distribution performance to identify growth and operational improvement opportunities.
Build and maintain relationships with brokers, general agencies, strategic partners, and digital distribution organizations.
Oversee direct-to-consumer sales and retention operations, including outsourced call center partnerships.
Ensure call center partners meet conversion, retention, quality, service-level, staffing-readiness, and sales-performance expectations.
Lead sales enablement programs, sales process improvements, commissions administration, sales support, reporting, and sales technology platforms.
Lead, coach, and develop sales and operations professionals.
Partner with Product, Marketing, Finance, Operations, Compliance, Legal, Technology, and other stakeholders on growth initiatives.
Influence strategic decisions and roadmap priorities improving distribution effectiveness, partner experience, digital capabilities, and sales performance.

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Finance, Operations, or a related field. Advanced degree preferred.
10+ years of progressive leadership experience in sales, distribution, broker management, strategic partnerships, health insurance, or related industries.
5+ years of people leadership experience, including leading managers and cross-functional teams.
Proven success driving growth through broker, agency, strategic partner, digital, or direct-to-consumer channels.
Deep understanding of distribution models, sales operations, call center performance, partner management, and customer acquisition strategies.
Demonstrated experience leading multiple functions within a sales or distribution organization, including sales enablement, reporting, process improvement, vendor management, and operational performance.
Strong track record of building high-performing teams, coaching leaders, and driving organizational effectiveness.
Ability to translate strategy into measurable execution plans and business outcomes.
Strong analytical, financial, and problem-solving capabilities, including forecasting, performance management, and business planning.
Proven ability to influence and collaborate effectively across matrixed organizations and external partnerships.
Exceptional communication, relationship management, presentation, and executive influencing skills.
If working from home, internet connection through a cable broadband or fiber optic provider with at least 10Mbps download/5Mbps upload.

Benefits

Comp & perks

Annual bonus eligibility
Long term incentive plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence