Customer Service Representative

The Cigna Group

Remote Accredo customer service representative supporting patients with complex specialty pharmacy needs. Handling high-volume calls, documenting interactions, and ensuring access to critical therapies for Evernorth Health Services.

Posted 8/17/2026full-timeRemote • Idaho, Pennsylvania, Tennessee, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and real-time decision-making skills while providing empathetic solutions in a high-volume call center environment. Maintains patient confidentiality and HIPAA compliance while effectively documenting interactions and navigating multiple systems.

Highest-signal resume keywords

Healthcare Customer Service ExperienceHIPAA ComplianceMicrosoft Office ProficiencyStrong Communication SkillsHigh-Volume Call Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-Solving SkillsReal-Time Decision-MakingCall Center OperationsDocumentation SkillsStructured Workflow Adherence

Soft Skills

EmpathyActive ListeningAdaptabilityContinuous LearningTeam Participation

Tools & Technologies

Multiple Systems NavigationWired Internet Connectivity

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient ConfidentialityCall CenterHealthcarePerformance GoalsVirtual Training

About the role

Key responsibilities & impact

Answer outbound and inbound calls in a high-volume call center
Follow structured workflows and scheduled call-taking expectations
De-escalate patient concerns by providing empathetic solutions within established procedures
Document all interactions in real time while maintaining patient confidentiality and HIPAA compliance
Attend and actively participate in paid virtual training
Meet monthly performance goals
Engage in continuous learning and feedback
Handle back-to-back calls for the duration of the shift
Maintain a distraction-free home workspace and required wired internet connectivity

Requirements

What you’ll need

Must live in Georgia, Indiana, Pennsylvania, Tennessee, Idaho, or Washington
High School Diploma or equivalent required
No experience required
Previous healthcare customer service call center experience strongly preferred
Ability to excel in a high-volume, structured environment
Strong problem-solving and real-time decision-making skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office
Ability to navigate multiple systems at once
Commitment to attending 100% of training
Consistent attendance during the first 90 days
Maintain a distraction-free home workspace
Wired cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload
Wi-Fi, mobile, or hotspot connections are not acceptable
Must maintain patient confidentiality and HIPAA compliance

Benefits

Comp & perks

Medical, Dental & Vision benefits starting Day 1
18 days of Paid Time Off
8 Paid Holidays
Employer contributions for HRA and HSA accounts
401(k) with company match
Tuition assistance
Career development opportunities
Paid virtual training program
Ongoing development
Well-being and behavioral health programs
Company paid life insurance
Tuition reimbursement
Leaves of absence
Annual bonus plan eligibility