Learning Facilitator

The Cigna Group

Learning Facilitator designing and delivering virtual training for Evernorth Workplace Care’s health coaching services. Supporting coach onboarding, LMS content, operational workflows, and change management at The Cigna Group.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $71,100 - $118,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and facilitating training programs, with a strong focus on health coaching, curriculum development, and learner engagement. Proficient in utilizing LMS tools and managing training logistics to enhance learning experiences and support organizational change.

Highest-signal resume keywords

Health Coaching ExperienceCurriculum DevelopmentLMS-Based Training ModulesExcellent Presentation SkillsChange Management Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DesignTraining FacilitationHealth Coaching CertificationCoaching DocumentationOperational Process KnowledgeAdult-Learning PrinciplesMotivational InterviewingTraining Needs AssessmentVersion ControlTraining Logistics Coordination

Soft Skills

Time ManagementOrganizational SkillsConstructive FeedbackRelationship BuildingCommunication Skills

Tools & Technologies

EpicMicrosoft OfficeWrikeLMSSharePointWebexTeams

Certifications & Qualifications

NBHWC Certification

Industry Keywords

Care SolutionsClinical CoachingTraining IntakeWorkflow AmbiguityProcess Inefficiencies

About the role

Key responsibilities & impact

Design, maintain, and continuously improve coach onboarding curricula, learning outlines, LMS pathways, learner resources, practice scenarios, job aids, and post-training reinforcement programs
Facilitate live virtual and asynchronous virtual training sessions, daily learner touchpoints, Coach Power Hours, Coach Huddles, Masterclass sessions, and other ongoing development forums
Coordinate training logistics, including learner communications, LMS assignments, training calendars, touchpoints, preceptor alignment, Epic trainer coordination, and post-go-live support
Create or coordinate self-paced modules, videos, learning checks, job aids, and interactive learning sessions
Maintain training intake, tracking, and capacity data to support prioritization, resource planning, and visibility into training demand
Translate quality rubrics, coaching standards, documentation expectations, and performance measures into practical learning experiences
Maintain version control of learning resources, including workflows, systems, policies, and client requirements changes
Partner with Epic trainers, health coaches, operations leaders, clinical leaders, and analytics partners to determine training scope by role and learning needs
Support change management by developing manager and learner communications, expectation-setting materials, and transition plans for new workflows or system changes
Provide focused constructive feedback and work effectively with learners of different experience levels, learning styles, and cultural backgrounds
Identify training gaps, workflow ambiguity, documentation risks, and process inefficiencies; recommend improvements and escalate needs as appropriate

Requirements

What you’ll need

Minimum of a Bachelor's Degree required; Master's degree preferred
At least 3 or more years of learning experience in a teaching, training, or curriculum role strongly preferred
At least 3 or more years of successful experience in Care Solutions Coaching or clinical roles preferred
Excellent presentation skills with the ability to present information confidently, creatively, and interactively required
Demonstrated classroom and/or virtual facilitation preferred
Strong time management and organization skills required
Minimum of three or more years of Health Coaching experience and/or health coaching certification, NBHWC certification, clinical coaching experience, or equivalent coaching-practice expertise preferred
Strong knowledge and understanding of operational processes for coaching
Experience developing or maintaining LMS-based training modules, digital learning content, job aids, learner guides, or interactive training materials
Strong knowledge of Epic, Care Solutions systems, and tools
Working knowledge of Microsoft Office, Wrike, LMS, SharePoint, Webex, and Teams
Excellent written and oral communication skills
Strong understanding of health coaching workflows, motivational interviewing, coaching documentation, and adult-learning principles
Ability to translate complex clinical, technical, compliance, and operational workflows into clear, practical training
Strong change-management communication skills
Ability to work across clinical operations, business enablement, analytics, quality, compliance, Epic training, and client-facing teams
Ability to influence others and enable organizational change
Ability to establish professional, trusting, and constructive relationships quickly
Full-time availability of at least 40 hours per week
If working from home, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload speeds

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting on day one
Vision benefits starting on day one
Dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work from home
Cable broadband or fiber optic internet connection requirement for home working