Product Management Advisor, Operations & Strategic Enablement

The Cigna Group

Product operations advisor supporting EncircleRx, Evernorth’s pharmacy benefit management program. Improving workflows, reporting, governance, and stakeholder enablement for scalable healthcare operations.

Posted 8/12/2026full-timeSt. Louis • Connecticut, Minnesota, Montana, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $94,900 - $158,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product operations and process improvement, with a strong focus on data analysis, workflow optimization, and cross-functional collaboration. Proficient in developing tools and resources that enhance operational efficiency and support decision-making.

Highest-signal resume keywords

Product Operations ManagementData Analysis and InterpretationProcess Improvement and Workflow OptimizationCross-Functional LeadershipAdvanced Microsoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementWorkflow OptimizationOperational WorkflowsGovernance PracticesReporting ToolsPerformance MetricsBusiness DocumentationTroubleshootingResource Allocation

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsStakeholder ManagementAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft ExcelReporting ToolsDashboardsAutomation Tools

Industry Keywords

Healthcare OperationsPharmacy Benefit ManagementProduct SupportOperational PlanningKnowledge Sharing

About the role

Key responsibilities & impact

Serve as the operational lead for EncircleRx support and administration activities
Manage request intake, prioritization, and governance processes
Assess workload demand and recommend resource allocation strategies
Develop scalable processes and standards for product support operations
Identify inefficiencies and implement workflow solutions to reduce manual effort and improve turnaround times
Drive process improvements, automation opportunities, and self-service resources
Partner with Product, Sales, Account Management, Implementation, Operations, and client-facing teams
Provide guidance on product administration, operational processes, reporting, and program requirements
Troubleshoot complex issues, identify root causes, and implement sustainable solutions
Develop tools and resources that improve team efficiency and effectiveness
Monitor workload, request trends, support volumes, and capacity metrics
Analyze data and provide actionable insights for decision-making and prioritization
Develop reports and dashboards for operational planning and performance management
Maintain product support documentation, templates, FAQs, and knowledge repositories
Develop standardized tools and resources and foster knowledge-sharing practices

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Experience in product operations, business operations, program administration, healthcare operations, or related functions
Strong analytical, problem-solving, and data interpretation skills
Experience developing, redesigning, and improving business processes, operational workflows, and governance practices
Ability to manage multiple priorities and work independently in a fast-paced environment
Strong communication, stakeholder management, and cross-functional leadership skills
Advanced proficiency in Microsoft Excel, reporting tools, dashboards, performance metrics, and business documentation
Experience supporting pharmacy benefit management (PBM), healthcare, or pharmacy-related programs
Knowledge of automation tools, continuous improvement methodologies, and workflow optimization
For home work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Medical, vision, dental, and well-being and behavioral health programs starting on day one
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Annual bonus plan eligibility