Clinical Support Behavioral Licensed Clinician

The Cigna Group

Behavioral clinician providing 24/7 crisis support and care navigation for Evernorth, improving members’ behavioral health outcomes. Managing telephonic counseling, risk assessment, case management, and clinical transitions.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,100 - $111,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical assessment, crisis management, and evidence-based therapeutic approaches while effectively guiding members through their wellness journey. Proficient in maintaining HIPAA compliance and managing health records within a dynamic healthcare environment.

Highest-signal resume keywords

Master’s Degree Or PhD In Mental Health FieldCurrent Independent Clinical License (LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP)5 Years Of Post-Licensure Behavioral Health ExperienceEvidence-Based Approaches (Brief Therapy, Cognitive-Behavioral Therapy, Motivational Interviewing)AAS Crisis Specialist Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentCrisis De-EscalationRisk ManagementSMART Goals DevelopmentTelephonic CounselingBehavioral Health DocumentationEvidence-Based Curriculum ApplicationCase ManagementHealth Record ManagementCare Navigation

Soft Skills

Interpersonal CommunicationEmpathyProfessionalismDiplomacyAdaptability

Tools & Technologies

Health Records SystemsClinical Documentation SoftwareTelehealth Platforms

Certifications & Qualifications

AAS Crisis Specialist CertificationCEAP Certification

Industry Keywords

Managed CareBehavioral HealthSubstance UseEAP ExperienceCrisis Intervention

About the role

Key responsibilities & impact

Serve as a consistent clinical point of contact for each member throughout their wellness journey
Assess immediate risk and clinical needs using evidence-based models and clinical acumen
Provide real-time crisis de-escalation, safety planning, and risk management
Identify biopsychosocial needs and determine solutions and next steps with members
Develop SMART goals and support members through stages of change
Guide members to appropriate clinical care, treatment programs, and community resources
Educate members about benefit plans, coverage, and care navigation
Leverage specialized evidence-based curriculum across clinical areas
Research and provide tailored educational or support resources
Partner with internal colleagues for follow-up, case collaboration, and seamless care transitions
Balance real-time queue work with out-of-queue case management responsibilities
Maintain diplomacy, empathy, professionalism, HIPAA compliance, confidentiality, and sound clinical documentation
Manage multiple health records and systems to document customer interactions and progress
Communicate effectively in verbal and written formats
Perform other related duties

Requirements

What you’ll need

Master’s degree or PhD in a mental health field, or RN with psychiatric specialization
Current independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or psychiatric RN
Minimum 5 years of post-licensure behavioral health or substance use clinical experience preferred
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
Experience working in or with managed care environments preferred
Experience with direct member communication; telephonic counseling/coaching experience preferred
Required to obtain AAS Crisis Specialist Certification within the first year of employment
EAP experience and CEAP certification preferred but not required
Strong clinical acumen and interpersonal communication skills
Comfort working in a dynamic, rapid-paced environment
Proven administrative abilities and strong computer/software application skills
Ability to work a minimum of 40 hours per week with rotating shifts, weekends, and holidays
Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Work-at-home arrangement