Enrollment Billing Analyst, Supplemental Health

The Cigna Group

Remote Enrollment Billing Analyst managing supplemental health premiums, invoices, collections, and billing inquiries for The Cigna Group. Improving client experience, financial controls, audits, and payment accuracy across group accounts.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical and analytical skills in managing billing relationships, collections, and client services while applying sound judgment in financial processes. Proficient in database and spreadsheet applications to support accurate reporting and issue resolution.

Highest-signal resume keywords

Billing ManagementClient ServicesTechnical And Analytical SkillsAccounting PrinciplesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingCollectionsAccounts ReceivableFinancial ControlsAudit PracticesProblem-SolvingPayment ApplicationsClaims EligibilityData AnalysisPremium Collection

Soft Skills

Customer-Centric FocusInterpersonal SkillsOrganizational SkillsLeadership SkillsMotivational Skills

Tools & Technologies

WordExcelPowerPointTracking SystemsDatabase Applications

Industry Keywords

Billing RelationshipClient ExperienceFinancial RiskMatrix Partner RelationshipsDelinquent Clients

About the role

Key responsibilities & impact

Manage the end-to-end billing relationship for group clients and supplemental products
Collect premiums and fees billed on invoices
Resolve billing inquiries for members, brokers, clients, and TPAs
Manage new business, renewals, life-cycle changes, premium variance, audits, sales compensation, and special projects
Collaborate with clients, members, and third-party vendors to improve client experience and reduce financial risk
Conduct and lead client walkthrough calls explaining standard and non-standard processes
Identify root causes of billing, rate, eligibility, and commission issues
Partner with the offshore Global Service Partner
Contact delinquent clients by telephone and email to collect outstanding premiums
Update reporting accurately and on time
Drive changes in member/client behavior to achieve financial results
Retain documentation in appropriate systems and folders
Identify system issues, open or support tickets, and track issues through resolution
Manage ported members and direct bill policies, including payment application, claims eligibility support, and financial controls
Complete assigned portions of moderately complex to complex audits

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree in finance, accounting, or related curriculum preferred
Relevant experience in billing, collections, A/R, or a closely related field preferred
Experience in client services/management preferred
Strong technical and analytical skills
Ability to problem-solve issues through resolution
Ability to apply sound judgment to refunds, transfers, payment applications, claims eligibility, and escalations
Strong customer-centric focus and ability to work directly with client points of contact
Ability to establish matrix partner relationships and follow through on expectations
Ability to learn and apply knowledge quickly
Ability to manage multiple priorities and deadlines independently and proactively
Advanced proficiency with database and spreadsheet applications, including Word, Excel, PowerPoint, and tracking systems
Strong understanding of accounting principles, control procedures, and audit practices
Strong verbal and written communication and organizational skills
Leadership, motivational, and interpersonal skills
For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting on day one
Vision benefits starting on day one
Dental benefits starting on day one
Well-being and behavioral health programs starting on day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence