Pharmacy Technician Associate, Inbound Call

The Cigna Group

Remote pharmacy technician triaging inbound specialty-pharmacy calls for Evernorth’s Accredo division. Resolving non-clinical requests, documenting pharmacy data, and escalating clinical concerns to pharmacists.

Posted 8/5/2026full-timeRemote • Florida, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient interaction and non-clinical pharmacy support while ensuring compliance with HIPAA and quality standards. Proficient in data entry and maintaining accurate pharmacy records in a remote work environment.

Highest-signal resume keywords

Active Pharmacy Technician LicenseCustomer Service ExperienceData Entry AccuracyHIPAA ComplianceRemote Work Capability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prescription VerificationPatient Profile ManagementCall TriagePharmacy Data ManagementMedication Detail Verification

Soft Skills

Professional CommunicationProblem SolvingIndependent Work

Tools & Technologies

Pharmacy SystemsComputer Proficiency

Certifications & Qualifications

High School Diploma or GEDPharmacy Technician License

Industry Keywords

HealthcarePharmacyCall CenterPatient ExperienceQuality Standards

About the role

Key responsibilities & impact

Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path.
Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns.
Document interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems.
Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data in internal systems.
Deliver a professional patient experience while following HIPAA, privacy, and quality standards and partnering with pharmacists and operations teams.

Requirements

What you’ll need

High School Diploma or GED
Active Pharmacy Technician License
Must reside in Ohio, Florida or Indiana
1+ year(s) of customer service experience, pharmacy, healthcare or call center experience
Demonstrated computer proficiency and data entry accuracy
Ability to work independently in a remote environment
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Benefits start on Day 1
18 days of PTO within a full calendar year
401(k)
Career advancement opportunities
Bonus eligibility through incentive plans
Medical, vision, dental, and well-being and behavioral health programs
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence