See all jobs on JobTailor
Search thousands of fresh jobs every day.
- Fresh listings
- Fast filters
- No subscription required
Certified Pharmacy Technician, Inbound Phones
The Cigna GroupCertified Pharmacy Technician processing specialty pharmacy prescriptions for Evernorth Health Services, helping patients access medications for rare and chronic diseases. Handling inbound calls, prescription verification, insurance details, and shipment issue resolution remotely from Tennessee.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in managing prescription processes, ensuring compliance with HIPAA standards, and providing exceptional customer service in a pharmacy setting. Proficient in data entry and maintaining accurate patient records while collaborating effectively with healthcare professionals.
ATS Keywords
Tailor your resumeTip: use these terms in your resume and cover letter to boost ATS matches.
About the role
Key responsibilities & impact- Receive, document, and process verbal prescriptions, clarifications, provider updates, and required prescription details in pharmacy systems
- Verify orders for accuracy, flag missing or conflicting information, and escalate clinical questions or concerns to pharmacists
- Manage inbound calls from patients, providers, healthcare professionals, and caregivers while providing prescription status, coverage details, and next steps
- Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in accordance with HIPAA and company standards
- Collaborate with pharmacists, providers, insurers, fulfillment, operations, and internal teams to resolve prescription, claims, coverage, and shipment issues
- Assist patients in receiving life-sustaining medications for rare and/or chronic diseases
- Enter data in computer systems and communicate by phone
Requirements
What you’ll need- High School Diploma or GED
- Active Tennessee Pharmacy Technician license
- National pharmacy technician certification
- Must reside within Tennessee
- 1+ year(s) of customer service experience
- Demonstrated computer proficiency and data entry accuracy
- Ability to work independently in a remote environment
- Training availability: Monday–Friday, 8:00 a.m.–4:30 p.m. CST
- Post-training schedule: Monday–Friday, 10:00 a.m.–7:00 p.m. CST
- Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload
Benefits
Comp & perks- Benefits start on Day 1
- 18 days of PTO within a full calendar year
- 401(k)
- Career advancement opportunities
- Bonus eligibility through incentive plans
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence