LPN Coach Care Coordinator – West Coast

The Cigna Group

Remote LPN Care Coordinator coaching customers with chronic conditions for Evernorth Health Services. Conducting assessments, setting wellness goals, and connecting members with appropriate care resources.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in health coaching, customer service, and health assessment, with a strong focus on developing individualized health improvement plans and applying preventive guidelines. Proficient in navigating health resources and engaging clients effectively in health management programs.

Highest-signal resume keywords

LPN LicenseHealth CoachingCustomer ServiceHealth AssessmentBehavior Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LPN ExperienceHealth Improvement PlansPreventive GuidelinesEligibility VerificationDocumentation Skills

Soft Skills

Rapport BuildingTeam CollaborationCommunication Skills

Tools & Technologies

TelephoneInternetCigna Resources

Certifications & Qualifications

Active LPN License

Industry Keywords

Health EducationWellness StrategiesCustomer InteractionTelephonic Triage

About the role

Key responsibilities & impact

Support inbound calls from a dedicated client queue
Identify customer health education needs through health assessment activities
Apply Preventive Guidelines and health and wellness strategies to set health improvement goals
Educate and refer customers to health resources and Cigna Medical Management programs
Provide one-to-one coaching on behavior change, health status, health risks, and quality of life
Assess readiness to change and establish individualized health improvement plans
Help customers develop skills for enhanced interactions with health care providers
Document customer interactions and interventions in appropriate systems
Provide approved health and wellness education and supporting materials
Explain program benefits and engage customers in health coaching programs
Complete eligibility verification and explain services and processes
Identify and communicate applicable incentive requirements and options
Provide exceptional customer service
Use telephone, internet, mail, and internal Cigna resources to support participants and providers
Work in a team environment under the guidance of leads and supervisors
Monitor and respond to incoming phone and email messages within program timeframes and client deliverables
Identify, resolve, and appropriately escalate customer and provider issues

Requirements

What you’ll need

Graduate of an approved LPN/LVN program
Active and unrestricted LPN license in the respective state
At least 3 or more years of LPN experience in a hospital or provider's office
Customer service experience or experience in a telephonic or LPN triage nurse role
Computer skills and ability to talk and type simultaneously
Ability to navigate multiple open windows and tabs
Ability to build rapport with patients
Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload for home working
Bachelor's degree preferred

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet service requirement for home working, with speeds of at least 10Mbps download/5Mbps upload