Accounts Receivable Manager

The Cigna Group

Accounts Receivable Manager supporting Cigna Healthcare provider claims, payment accuracy, and service improvements. Monitoring receivables, resolving issues, and partnering with providers and account teams.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of claims administration and accounts receivable management, with a strong focus on provider relations and strategic planning. Proficient in utilizing tools like Proclaim, Facets, and Excel to analyze data and improve service delivery.

Highest-signal resume keywords

Claims AdministrationProclaim KnowledgeRoot Cause AnalysisProject Management SkillsProvider Contracting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationRoot Cause AnalysisProject ManagementData AnalysisAccounts Receivable Management

Soft Skills

Facilitation SkillsNegotiation SkillsProblem-SolvingCustomer InteractionCommunication Skills

Tools & Technologies

ProclaimFacetsExcelPowerPointAccess

Industry Keywords

Provider RelationsService-Level AgreementsContractual Performance GuaranteesHealthcare ProvidersClaims Payment Process

About the role

Key responsibilities & impact

Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team
Support the Provider Relations Executive with strategic planning to improve provider experience
Ensure timely and accurate claims administration
Monitor results and use resources and tools to help healthcare providers manage accounts receivable
Provide direction on policies, procedures, workflows, claim service quality, and training needs
Meet with assigned healthcare providers to review results, issue trends, and improvement action plans
Engage matrix partners to improve service and minimize contract interpretation issues
Communicate and educate internal stakeholders about issues and trends to reduce errors and improve claim accuracy
Monitor contractual performance guarantees and late payment interest
Collaborate with account management and matrix partners to identify and resolve accounts receivable issues
Contribute to provider strategic plans and market intelligence
Perform root cause analysis and trend accounts receivable resolution
Manage accounts receivable issues and corrective action plans
Recommend service-level improvements based on root-cause findings
Support service experience reviews for the assigned book of business
Review pre- and post-contract setup
Track and trend accounts receivable issues accurately in appropriate tools
Participate in face-to-face meetings as needed as an accounts receivable subject matter expert
Achieve or exceed service-level agreements

Requirements

What you’ll need

Bachelor’s degree or higher strongly preferred
3+ years of experience in claims administration highly preferred
Advanced knowledge of Proclaim or Facets required; PMHS preferred
Proficient in Excel and PowerPoint
Access knowledge helpful
Experience with provider contracting or loading
Ability to interact successfully with internal and external customers at all levels
Ability to perform root cause analysis on claims issues
Ability to manage and resolve problems to satisfactory completion
Project management skills including time management, task analysis and breakdown, and resource utilization
Strong facilitation and negotiation skills
Ability to present detailed technical information to less knowledgeable audiences and negotiate mutually beneficial resolutions
Ability to understand how each phase of the claims payment process affects the end result and provider satisfaction
Ability to handle confrontational situations professionally
Ability to take ownership of tasks and projects and work under minimal supervision with exceptional outcomes
Ability to read and understand data results
Some travel may be required
Home internet connection must use cable broadband or fiber optic service with at least 10Mbps download and 5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting on day one
Vision benefits starting on day one
Dental benefits starting on day one
Well-being and behavioral health programs starting on day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Work-from-home arrangement
Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home workers