Technical Coach Lead

The Cigna Group

Claims Quality Technical Coach enhancing claim accuracy and team performance. Coaching processors and driving process improvements in claims management for internal and external satisfaction.

Posted 8/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical claim processing, with a strong focus on coaching, training, and improving claim accuracy. Capable of analyzing quality trends and implementing process improvements to enhance service outcomes.

Highest-signal resume keywords

Technical Claim Processing ExperienceCoaching and Training SkillsProblem-Solving AbilitiesCustomer-Focused MindsetCommunication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Processing ToolsRoot-Cause AnalysisQuality Improvement TechniquesPerformance Metrics AnalysisTechnical Knowledge Application

Soft Skills

Critical ThinkingTeam CollaborationProfessionalismAdaptabilityEngagement Support

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Claim ProcessesService Quality ReviewAudit SupportOn-the-Job TrainingStakeholder Engagement

About the role

Key responsibilities & impact

Provide timely, accurate technical support to claim processors, helping teams resolve questions and apply claim processes with consistency.
Coach individuals and groups through claim complexities, reinforcing technical knowledge, critical thinking, and sound decision-making.
Deliver training for new or updated claim information, including audit support, on-the-job training, and targeted refreshers.
Use Service Quality Review Meeting insights, quality trends, and root-cause analysis to identify barriers and recommend practical improvements.
Partner with supervisors, team members, and onshore/offshore stakeholders to improve quality results, strengthen service outcomes, and support team engagement.
Help drive process improvements that enhance claim accuracy, reduce rework, and support a positive experience for internal partners and external customers.

Requirements

What you’ll need

High School Diploma or G.E.D.
2+ years of technical claim processing experience, including technical knowledge and application of SHS.
Current performance that meets or exceeds key performance indicator metrics.
Strong knowledge of claim processing tools and resources, with the ability to apply them to accurate claim resolution.
Customer-focused mindset with the ability to support internal partners and external customers with professionalism and care.
Strong problem-solving, critical thinking, communication, and presentation skills.
Demonstrated ability to teach, coach, and support others through a variety of claim scenarios and process needs.
Ability to work effectively with team members and stakeholders across office, remote, onshore, and offshore environments.

Benefits

Comp & perks

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays
leaves of absence