Technical Coaching Lead Representative

The Cigna Group

Technical Coach supporting claim processors and enhancing accuracy at The Cigna Group. Delivering training and driving process improvements for quality outcomes.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical claim processing and the ability to coach and train others effectively. Focuses on improving claim accuracy and overcoming barriers through problem-solving and customer-centric approaches.

Highest-signal resume keywords

Technical Claim Processing ExperienceClaim Processing Tools KnowledgeCoaching and Teaching SkillsProblem-Solving SkillsCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Claim ProcessingClaim AnalysisProcess ImprovementTraining DeliveryBarrier Identification

Soft Skills

CoachingCommunicationProblem-SolvingCustomer Service

Certifications & Qualifications

High School DiplomaG.E.D.

About the role

Key responsibilities & impact

Provide accurate technical support to claim processors
Coach individuals and groups through claim complexities
Deliver training for new or updated claim information
Identify barriers and recommend improvements
Drive process improvements for claim accuracy

Requirements

What you’ll need

High School Diploma or G.E.D.
2+ years of technical claim processing experience
Strong knowledge of claim processing tools
Customer-focused mindset
Strong problem-solving skills
Ability to teach and coach others

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence