Senior Operations Advisor – Express Scripts

The Cigna Group

Senior Operations Advisor providing experienced operational support during peak client activity for Cigna Retiree Encore Program. Leveraging prior knowledge to enhance service delivery and operational continuity.

Posted 7/30/2026part-timeRemote • Minnesota • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefit configuration and operational processes, ensuring accuracy and timely resolution of client requests. Strong analytical and problem-solving capabilities support effective management of multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Benefit ConfigurationPharmacy Benefit ManagementOperational Systems ProficiencyAnalytical SkillsClient Support Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit AdministrationOperational Issue ResolutionXML ReviewQuality ReviewReporting Tools

Soft Skills

Communication SkillsCollaboration SkillsOrganizational SkillsProblem-Solving SkillsIndependence

Tools & Technologies

Microsoft Office ApplicationsOperational Systems

Certifications & Qualifications

Cigna Retiree Encore Program Eligibility

Industry Keywords

Health Care OperationsClient MaintenanceAnnual EnrollmentOperational PlanningService-Level Commitments

About the role

Key responsibilities & impact

Support day-to-day benefit operations activities, including client maintenance requests, benefit plan updates, and operational issue resolution.
Assist with increased volumes of client changes and escalated requests associated with annual enrollment and year-end implementation cycles.
Conduct case and XML reviews to ensure accuracy, completeness, and timely resolution of outstanding items.
Partner with internal operations teams to monitor and advance client maintenance activities, identifying risks and driving appropriate follow-up.
Support client readiness and operational planning activities during peak implementation and maintenance periods.
Provide subject matter expertise on operational processes, benefit configuration, and client support practices based on previous organizational experience.
Assist with year-end client case and XML status reviews, helping ensure transparency, alignment, and timely resolution of open items.
Support quality reviews and validation activities to help ensure operational accuracy and adherence to established procedures.
Collaborate with team members and leadership to address workload demands and maintain service-level commitments during peak business cycles.
Share institutional knowledge and best practices gained through prior service with the organization.
Support special projects and operational initiatives as needed.

Requirements

What you’ll need

Participant in or eligible for the Cigna Retiree Encore Program.
Previous experience in pharmacy benefit management, health care operations, benefit administration, or a related operational environment.
Strong understanding of benefit configuration, maintenance processes, and client support operations.
Demonstrated ability to work independently and effectively manage multiple priorities.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and collaboration skills.
Proficiency with operational systems, reporting tools, and Microsoft Office applications.
Ability to quickly re-engage and contribute with minimal onboarding.

Benefits

Comp & perks

Health insurance
Flexible work arrangements