Account Manager

The Cigna Group

Account Manager managing client relationships and solutions at MDLIVE, handling inquiries and reporting trends for clients. Collaborating cross-functionally to deliver effective client strategies.

Posted 7/29/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $64,100 - $106,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management with a focus on Healthcare, utilizing strong analytical and process management skills to enhance client strategies and improve operational efficiencies. Proven ability to communicate effectively, manage client relationships, and adapt to dynamic environments.

Highest-signal resume keywords

Account Management ExperienceHealthcare ExperienceClient/Customer Service ExperienceAnalytical SkillsProcess Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Strategy SupportMetrics TrackingProcess Improvement ImplementationContract KnowledgeUtilization Strategy Execution

Soft Skills

Interpersonal SkillsCritical ThinkingCommunication SkillsAttention to DetailAdaptability

Certifications & Qualifications

BA/BS Degree in Health CareBA/BS Degree in BusinessBA/BS Degree in FinanceBA/BS Degree in Marketing

Industry Keywords

Client SuccessCross-Functional TeamsOperational StakeholdersFast-Paced EnvironmentIntegrity and Commitment to Values

About the role

Key responsibilities & impact

Interact with internal operational stakeholders and Sales/Client Success Executives to support client strategy
Coordinate and lead client meetings on a weekly/monthly/quarterly basis
Have in depth knowledge of all account contract terms in assigned portfolio
Use critical thinking skills to proactively manage client issues
Execute on and track utilization strategies as agreed upon by Client Success/Sales and Marketing
Document and triage client-related issues/escalations
Escalate high priority items to direct manager and/or management within other parts of the organization
Track client specific metrics such as member activations, utilization, program savings
Identify opportunities to develop process improvement and subsequent implementation
Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders. This can include assisting the MDLIVE implementation teams with client/group implementations.

Requirements

What you’ll need

3+ years Account Management experience, Healthcare experience preferred
BA/BS degree in Health Care, Business, Finance, Marketing or related field
Client/customer service experience
Ability to work with cross-functional teams, possess strong interpersonal skills and influencing ability that can win the confidence of individuals at all levels
Ability to communicate effectively and follow written and verbal instructions
Individual should possess strong analytical and process management skills and have a broad understanding of business strategy and operations
Must be able to handle multiple tasks and work in a fast-paced environment
High level of accuracy and attention to detail
Ability to adapt to changing procedures, policies, and work environment
Strong critical thinking skills
Must be able to demonstrate integrity and a commitment to values

Benefits

Comp & perks

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence