Senior Pharmacy Technician

The Cigna Group

Senior Pharmacy Technician at Freedom Fertility Pharmacy coordinating fertility medication plans and resolving patient issues. Requires strong communication and problem-solving skills.

Posted 6/16/2026full-timeRemote • Arizona, Illinois, Massachusetts • 🇺🇸 United StatesSenior💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Ensure process efficiency – Communicate with patients to coordinate fertility plans and medications.
Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers while delivering an excellent customer service experience to all patients.
Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details.
Be a team player – Escalate complex claims to the appropriate team for further action.
Accurately perform data entry tasks and enter prescriptions into our system.
Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
Juggle multiple tasks without sacrificing attention to detail.
Participate in special projects and perform other duties as it pertains to specific contract performance.
Maintain required quality performance standards by delivering excellent customer service, adhering to phone and break schedules, and following established call handling guidelines.

Requirements

What you’ll need

High School Diploma, or GED required.
1+ years of relevant experience as a Pharmacy Technician.
Valid National Pharmacy Technician certification is required.
Valid Massachusetts, Illinois or Arizona state Pharmacy Technician license is required.
1+ year(s) of call center experience preferred.
Microsoft Office proficiency and data entry skills.
Exceptional attention to detail, accuracy, and quality.
Excellent verbal and written communication skills.
Ability to multitask in both PC/Phone related tasks.
Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.
Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.

Benefits

Comp & perks

Health coverage effective day 1 (including medical, dental, vision)
Holiday, PTO and OT pay
401K with company match
Tuition reimbursement
Fun, friendly and unique culture – bring your whole self to work every day!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryprescription processingcustomer servicecall center experienceattention to detailaccuracymultitasking

Soft Skills

problem-solvingteamworkcommunicationownershipresults orientedtime management

Certifications

National Pharmacy Technician certificationPharmacy Technician license