Product Manager, Voice & Contact Center Experience

The Cigna Group

Product Manager responsible for delivering IVR and voice experiences for customer interactions at Cigna. Collaborate with engineering and analytics teams to improve customer engagement.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $109,700 - $182,900 per yearWebsite

About the role

Key responsibilities & impact

Own the product backlog and end-to-end delivery of IVR journeys and conversational voice experiences
Translate customer needs, business objectives, and operational requirements into clear product requirements and user stories
Partner with engineering, analytics, and operations teams to deliver scalable, reliable voice solutions
Use data and customer feedback to identify opportunities and drive continuous improvement
Support the transition from traditional menu-based IVR to intent-based, conversational voice experiences
Ensure solutions meet privacy, regulatory, and operational requirements
Communicate progress, risks, and trade-offs effectively to stakeholders and leadership

Requirements

What you’ll need

3+ years of experience in Product Management or a related digital product role
Bachelor’s degree in a quantitative or technical field (e.g., Computer Science, Engineering, Analytics, Information Systems, Economics, Statistics) OR Master’s degree in a related field OR MBA with a quantitative focus
Demonstrated ability to translate business needs into actionable product requirements
Experience owning and delivering product features or capabilities end-to-end
Strong cross-functional collaboration skills with the ability to influence without formal authority

Benefits

Comp & perks

Medical, vision, and dental coverage
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementuser storiesdata analysisIVR journeysconversational voice experiencesscalable solutionsreliable solutionscontinuous improvementprivacy complianceregulatory compliance

Soft Skills

cross-functional collaborationinfluence without authoritycommunicationstakeholder managementrisk managementproblem-solvingcustomer focusadaptabilityleadershiporganizational skills

Certifications

Bachelor’s degreeMaster’s degreeMBA