Account Manager

The Cigna Group

Account Manager responsible for client satisfaction and retention in healthcare. Managing client relationships and service delivery by leading internal collaborations.

Posted 6/13/2026full-timeMorris Plains • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $75,200 - $125,300 per yearWebsite

About the role

Key responsibilities & impact

Responsible for ensuring clients and patients receive superior service
Manages the day-to-day client relationship
Accountable for core service delivery for clients working cross-functionally with all operational teams
Proactively reviews performance metrics to promote client satisfaction, profitability, and retention
Utilizes technology, tools, processes and resources to exceed clients' needs
Collaborates with Account Directors on client activity, expectations, and service needs
Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
Responsible for timely management and execution of all client benefit requests
Accountable for new group and specific product implementations

Requirements

What you’ll need

Bachelor’s degree in related field or 11+ years of experience
5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Ability to travel overnight up to 20%

Benefits

Comp & perks

health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementperformance metrics analysisclient benefit plan knowledgeproduct implementation

Soft Skills

client relationship managementcommunication skillsanalytical skillsproblem solvingclient satisfaction focuscross-functional collaborationurgency in issue resolution

Certifications

Bachelor’s degreeMaster’s degree