Eligibility Manager

The Cigna Group

Eligibility Manager leading chargeback administration and team management at Cigna Group. Focuses on operational excellence, data quality, and escalated issue resolution in remote settings.

Posted 6/13/2026full-timeRemote • Arizona, Florida, New Jersey, North Carolina, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $77,300 - $128,900 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead day-to-day chargeback, cash application, and adjustment operations across a team of 4–7 analysts, ensuring workload balance, service levels, and quality standards are met
Oversee advanced analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivable items
Ensure accurate application of cash and adjustments in accordance with audit controls, contractual terms, and internal policies
Prepare and review End-of-Month reporting, ad hoc analyses, and management-level summaries
Monitor team performance, productivity, and operational metrics to identify risks and drive timely corrective action
Directly manage, coach, and develop a team of 4–7 analysts, including performance management, prioritization, and capability building
Serve as the primary escalation point for complex chargeback and accounts receivable issues, ensuring timely resolution and clear ownership
Provide guidance and subject matter expertise to support accurate and timely resolution of chargeback activity across the team
Partner with the Senior Manager on workload planning, team development, and operational priorities
Provide regular readouts and escalation insights to the Director, highlighting performance trends, key risks, and recommended actions
Act as a key liaison between Chargeback Operations, Finance, Pricing, and external vendors to resolve disputes and systemic issues
Assist in establishing and maintaining regular business reviews / touchpoints with top vendors
Prepare data, insights, and discussion materials for vendor touchpoints to drive accountability, transparency, and continuous improvement
Track vendor performance trends, recurring issues, and follow‑up actions resulting from business reviews
Partner with internal stakeholders to align on vendor strategies, risks, and improvement opportunities
Assist with spearheading projects focused on process efficiency, data cleanup, and operational improvements
Identify gaps in current workflows, controls, or data quality and recommend sustainable solutions
Partner with cross‑functional teams (Finance, Pricing, IT, Audit, Vendor Management) to implement process or system enhancements
Document processes, controls, and best practices to support scalability and consistency across the team
Support testing, validation, and adoption of system enhancements or process changes
Ensure compliance with audit requirements, internal controls, and vendor‑specific deadlines
Contribute to risk identification and mitigation efforts related to chargeback processing and vendor performance
Provide leadership with data‑driven insights to inform prioritization and decision‑making

Requirements

What you’ll need

5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment
Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance
Demonstrated experience leading or managing teams, including coaching, performance management, and workload prioritization
Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis techniques
Hands-on experience with ERP systems (SAP and/or Oracle required)
Strong problem-solving skills with the ability to independently resolve issues and lead escalations across cross-functional stakeholders
Excellent verbal and written communication skills, including experience engaging with vendors, leadership, and cross-functional partners
Proven ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines
Experience preparing management readouts and operational summaries for senior leadership preferred

Benefits

Comp & perks

Medical, vision, and dental health insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Annual bonus plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

chargebacksaccounts receivablecash applicationadjustmentsdata analysisMicrosoft ExcelERP systemsSAPOracleperformance management

Soft Skills

leadershipcoachingproblem-solvingcommunicationteam managementworkload prioritizationanalytical thinkingcollaborationrisk identificationdecision-making