Customer Service Representative

The Cigna Group

Customer Service Representative for Accredo managing patient medication inquiries and coordinating deliveries. Supporting patients with rare and complex conditions in a remote setting.

Posted 6/13/2026full-timeRemote • Arizona, Pennsylvania, Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
Coordinate and schedule medication shipments to ensure timely delivery
Provide updates on order status and answer questions clearly and accurately
Support payment collection or co-pay assistance when applicable
Transfer calls to appropriate departments when specialized support is needed
Use sound judgment to resolve customer concerns and de-escalate challenging situations
Maintain accuracy and efficiency while meeting performance and quality expectations
Adapt to changing processes, systems, and patient needs in a fast-paced environment

Requirements

What you’ll need

At least 6 months of customer service experience
High school diploma or equivalency
Strong verbal communication skills and ability to explain information clearly
Demonstrated ability to work in a fast-paced, high-volume call environment
Reliable internet access and a distraction-free home workspace
Ability to attend and complete full training without absences

Benefits

Comp & perks

Comprehensive benefits package designed to support health, financial security, and work-life balance
Opportunities to grow your career within the company
Advancement into specialized roles, leadership positions, and other areas across the organization

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

professionalismcarestrong verbal communicationability to explain information clearlysound judgmentde-escalationaccuracyefficiencyadaptabilityreliability

Certifications

high school diplomaequivalency