The Cigna Group

Client Service Partner

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as an onsite Dedicated Client Service Partner and extension of the Cigna Account Management team
  • Apply relationship management skills to develop a partnership with a key client as onsite liaison
  • Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
  • Respond to, own and assist with escalated, complex issues and inquiries including complex claims, authorizations, denials, appeals, incentive issues
  • Provide education and guidance around plan offerings, benefit optimization, steerage, and tool/resource navigation (mycigna.com, incentives, discount programs, HSA)
  • Provide lunch and learn sessions, presentations, and communication development aligned with client programs
  • Manage new hire onboarding and open enrollment/health fair support
  • Assist with client wellness activities

Requirements

  • High School Diploma or GED required; advanced degree preferred
  • 3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred
  • Client facing experience preferred
  • Ability to manage multiple priorities and deadlines independently and pro-actively
  • Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
  • Excellent presentation skills
  • Previous success in delivering Customer and Client communications highly preferred
  • Candidate must meet travel requirements for this role
  • If working from home occasionally or permanently, internet service of at least 10Mbps download/5Mbps upload required
Benefits
  • Access to myCigna tools and resources (mycigna.com)
  • Incentive programs
  • Discount programs
  • Health Savings Account (HSA) offerings
  • Support for client wellness activities and events
  • Hybrid work arrangement (onsite at least 3 days/week)
  • Reasonable accommodation for applicants (SeeYourself@cigna.com)
  • Tobacco-free policy in certain states

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
relationship managementclient supportclaims managementbenefit optimizationcommunication developmentonboardingopen enrollmentwellness activitiesproblem-solvingpresentation skills
Soft skills
negotiationtime managementindependenceproactive approachcreativityclient communicationmulti-taskingcustomer serviceteam collaborationadaptability
Certifications
High School DiplomaGEDadvanced degree