Claims Specialist / Senior Claims Specialist – Workers' Compensation
Cisco
Life Insurance Account Analyst
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Bloomfield • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Process various life insurance transactions for Corporate Owned Universal Life Insurance clients (death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).
- Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance.
- Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar.
- Quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.
- Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients.
- Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level.
- Apply design concepts to assigned cases and identify exceptions and the impact on the end results.
- Act as the primary client contact for issue identification and resolution.
- Communicate technical insurance concepts to executive insureds and brokers.
- Complete all client requests accurately, within service standards and/or within agreed upon deadlines.
- Ensure all transactions are compliant with applicable laws and regulations.
- Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.
- Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.
- Identify problem areas and implement operation procedures to eliminate escalated issues.
- Identify inefficiencies and make improvements in workflow.
- Actively participate in departmental projects (audits, spec development, prioritizing requests, testing, etc.).
- Support scanning of critical policy documentation for future audit retrieval.
- Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.
Requirements
- Bachelors degree preferred.
- Working knowledge of windows-based computer software applications (MS Office products).
- 1+ years of customer support or business experience.
- If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
- Successfully complete 3 or more CLU exams within 2 years of hire.
- Strong analytical skills and attention to detail.
- Strong oral and written communication skills.
- Customer service orientation.
- Proven multi-tasking ability and organizational skills.
- Sense of urgency to complete work.
- Proven ability to collaborate with others to achieve goals.
- If working at home occasionally or permanently, internet connection must be cable broadband or fiber optic with speeds of at least 10Mbps download/5Mbps upload.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
life insurance transactionscase servicingpolicy servicingcompliancedata analysisworkflow improvementproduct knowledgeplan designillustration interpretationcustomer support
Soft skills
analytical skillsattention to detailoral communicationwritten communicationcustomer service orientationmulti-taskingorganizational skillscollaborationsense of urgencyproblem identification
Certifications
Bachelors degreeFINRA Series 6FINRA Series 63CLU exams