Operations Lead Analyst, Issue Management

The Cigna Group

Lead Analyst managing issue tickets and collaborating with cross-functional teams in a remote role. Responsible for issue resolution and supporting operational procedures within Express Scripts.

Posted 5/28/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $62,600 - $104,300 per yearWebsite

About the role

Key responsibilities & impact

Provides advanced professional input to complex Operations Management assignments/projects
Supports and provides direction to more junior professionals
Works autonomously, only requiring “expert” level technical support from others
Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures
Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations
May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives
Manage and track department and cross-functional projects and periodically report out to management

Requirements

What you’ll need

High School Diploma or GED required
3+ years of relevant experience in pharmacy, PBM or healthcare industry required
Detailed knowledge of Express Scripts products, services, systems, and operations preferred
Willingness to work additional hours as needed (including evenings, weekends, and/or holidays) during peak implementation periods
Ability to work under pressure to meet tight turnaround times
Proficiency with MS Excel, PowerPoint, Word

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementproject managementdata analysismodel developmentprocedure developmenttrend monitoringtechnical supportcomplex techniquesstandard techniques

Soft Skills

judgmentleadershipautonomycommunicationpressure managementtime management