Team Lead, Client Service Delivery

The Cigna Group

Team Lead responsible for executing operational initiatives in client service delivery at Cigna. Collaborating across teams to enhance service delivery performance and improve client experience.

Posted 5/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSenior💰 $66,100 - $110,100 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead and execute complex, cross-functional operational initiatives from intake through completion
Apply project management discipline, including defining scope, sequencing work, tracking dependencies, and mitigating risks
Develop and maintain SOPs, workflows, intake processes, and escalation paths to drive consistent execution
Translate ambiguous or informal practices into clear, scalable, and repeatable processes
Partner with Operations, Claims, IT, Clinical, DocGen, COE, and other stakeholders to drive operational improvements
Submit, track, and manage enhancements and operational requests through established governance tools (e.g., SmartSheet, ServiceNow)
Act as an extension of CSDM leadership to advance priority workstreams and initiatives
Prepare summaries, materials, and insights to support leadership decision-making
Leverage Microsoft tools and AI-enabled capabilities (e.g., Microsoft Copilot) to enhance productivity and documentation

Requirements

What you’ll need

Bachelor’s degree
5–7 years of experience in a corporate healthcare environment
Experience in operations, service delivery, or client support
Strong project management skills with demonstrated ability to lead cross-functional work without direct authority
Experience developing SOPs, workflows, and process documentation
Ability to operate in ambiguity and create structure within complex environments
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
Experience with workflow and tracking tools (e.g., SmartSheet, ServiceNow)

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSOP developmentworkflow documentationprocess documentationrisk mitigationscope definitiondependency trackingoperational improvementsservice deliveryclient support

Soft Skills

leadershipcross-functional collaborationproblem-solvingadaptabilitycommunicationdecision-makingorganizational skillsability to operate in ambiguityinsight generationstakeholder engagement

Certifications

Bachelor’s degree