Customer Service Representative

The Cigna Group

Customer Service Representative at The Cigna Group responding to healthcare provider inquiries. Focused on delivering excellent service in a remote setting.

Posted 5/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
Take inbound calls while toggling through several applications on multiple screens.
Attend 100% of trainings, and the first 90 days of employment.
Resolve customer complaints through independent problem-solving skills and one-call resolution.
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Requirements

What you’ll need

High School diploma or equivalent
1 year of customer service experience is required
Intermediate proficiency in Microsoft Outlook
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
A dedicated workspace with no distractions is required

Benefits

Comp & perks

Well-being programs
Career development opportunities
Flexible working arrangements
Employee assistance programs
Remote work policy

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical claimsbenefitsappealsprior authorizationsmedical codescustomer service

Soft Skills

problem-solvingone-call resolutioncommunication

Certifications

High School diploma