Customer Service Representative – SME

The Cigna Group

Customer Service Representative handling incoming requests through mail and telephone while providing outstanding customer service. Responsible for processing orders, resolving issues, and assisting customers in a structured environment.

Posted 5/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and process requests for orders, quotes, returns, and pricing via mail and phone.
Answer incoming calls and resolve customer issues ranging from simple to moderately complex.
Conduct research to resolve inquiries and apply policies to determine appropriate responses.
Route emails and supporting documentation to appropriate departments for final processing.
Triage during lunches and time off when co-workers are out, mailbox duties.
Perform routine data entry, sort incoming requests, and maintain organized filing systems.
Respond independently to routine grievances and complaints, escalating as needed.
Follow clearly defined procedures under close supervision, with tasks allocated daily.
Understand and apply basic instructions and procedures consistently.

Requirements

What you’ll need

Strong interpersonal and communication skills.
Ability to interpret and apply company policies effectively.
Solid understanding of customer service principles and business operations.
Comfortable working in a structured, supervised environment with clear task direction.
Must be friendly, confident in disposition, have a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity.

Benefits

Comp & perks

Must have a cable broadband or fiber optic internet connection with speeds of at least 10Mbps download/5Mbps upload

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunication skillscustomer service principlesproblem-solvinginquisitive naturehelpful natureconfidencefriendlinesscuriosity