Operations Director, Health Plans

The Cigna Group

Operations Director providing operational oversight and leadership for complex health plan clients at Express Scripts. Aligning operational strategies with client objectives and leading client relationship management.

Posted 5/22/2026full-timeSt. Louis • Connecticut, Minnesota, Montana, New Jersey • 🇺🇸 United StatesLead💰 $121,700 - $202,900 per yearWebsite

About the role

Key responsibilities & impact

Provide operational leadership and oversight to clients
Develop strategies aligning operational services to client objectives
Maintain key client relationships while coaching Account Managers
Ensure Service Level Agreements are met
Champion internal advocacy for client service and member experience
Lead collaborative efforts with external leadership and consultants

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent work experience
10+ years of relevant work experience
Strong executive presence
Proficient PC skills including WebEx, Microsoft Word, Excel, and PowerPoint
Knowledge of the PBM industry
Superior verbal and written communication skills
Experience with leading teams and mentoring individuals to success
Ability to manage multiple tasks simultaneously

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PC skillsWebExMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

operational leadershipclient relationship managementcoachingcommunication skillsteam leadershipmentoringmulti-taskingexecutive presence

Certifications

Bachelor’s degree