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Collections Specialist
The Cigna GroupCollections Specialist resolving billing challenges for Evernorth. Partnering with patients and payers for accurate claims and faster payments.
Posted 5/22/2026full-timeRemote • Florida, Montana, Ohio, Pennsylvania • 🇺🇸 United StatesJunior💰 $18 - $26 per hourWebsite
About the role
Key responsibilities & impact- Drive timely and accurate reimbursement through billing and collections
- Investigate denials, identify root causes, and resolve issues
- Submit payer appeals within deadlines and improve approval rates
- Analyze accounts receivable and reduce payment delays
- Partner with payers, patients, and teams to resolve balances
- Document all activities, adjustments, and updates clearly
- Review claims to confirm correct reimbursement
- Correct and reprocess claims to optimize payment
- Interpret EOBs to guide next steps
- Improve processes to reduce denials
- Meet quality and productivity goals
Requirements
What you’ll need- High school diploma or equivalent
- 1+ years of experience in a clerical/ administrative /customer service role
- Strong customer service skills
- Problem-solving and critical thinking skills
- Clear communication skills
- Strong attention to detail
- Microsoft 365 proficiency
- Ability to work independently and on a team
- 2+ years of medical billing or collections experience (preferred)
- Strong understanding of billing workflows (preferred)
- Experience in home infusion or specialty pharmacy (preferred)
- Knowledge of ICD-10, CPT, HCPCS (preferred)
- Medicare billing knowledge (preferred)
- Experience reviewing payer contracts (preferred)
- Familiarity with reimbursement guidelines (preferred)
- Experience with HCN360 or CPR+ (preferred)
Benefits
Comp & perks- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingcollectionsbilling workflowsICD-10CPTHCPCSMedicare billingpayer contractsreimbursement guidelinesEOB interpretation
Soft Skills
customer serviceproblem-solvingcritical thinkingclear communicationattention to detailindependent workteam collaboration