Client Experience Manager

The Cigna Group

Client Experience Manager acting as liaison for health plan partners. Focused on resolving escalated issues and enhancing client satisfaction through effective communications and solutions.

Posted 5/22/2026full-timeFranklin • Connecticut, Montana, New Jersey, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $66,100 - $110,100 per yearWebsite

About the role

Key responsibilities & impact

Acts as the key point of contact for assigned health plans.
Facilitates Health Plan meetings to address escalated issues.
Tracks client issues that require research/investigation & coordination to reach resolutions.
Collaborates with internal resources to resolve client issues.
Uses data and facts to identify and solve a range of problems for assigned health plans.
Delivers effective and time sensitive verbal and written communications to internal and external audiences.
Assesses the needs of health plan partners and helps define and implement necessary changes to services/management processes.
Partners with internal groups to ensure effective and efficient end-to-end problem-solving.
Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues.
Delivers effective verbal and written communications appropriate to internal and external audiences.
Plan, coordinate, and host client and internal meetings.
Regular cadence data and reporting responsibilities.

Requirements

What you’ll need

Bachelor’s degree
2+ years relevant client management experience
Experience in healthcare industry
Demonstrated communication (oral and written) and presentation skills
Strong organizational, prioritizing, and analytical skills and ability to multi-task
Strong customer service focus
Demonstrated ability to interact with other departments/teams to resolve issues
Ability to independently manage timelines and meet tight client deadlines
Experience using Microsoft Office Suite including Excel, PowerPoint, Outlook and Word
Ability to work in a fast-paced and challenging environment while prioritizing multiple tasks with competing due dates

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client managementdata analysisproblem-solvingreporting

Soft Skills

communicationpresentationorganizationalprioritizinganalyticalcustomer servicemulti-taskingcollaboration

Certifications

Bachelor's degree