Pharmacy Technician Associate Representative, Inbound Phones

The Cigna Group

Pharmacy Technician handling inbound patient calls for Accredo Specialty Pharmacy, based in Indiana, Florida, or Ohio. Assisting in medication management for patients with chronic diseases.

Posted 5/19/2026full-timeRemote • Florida, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

About the role

Key responsibilities & impact

Efficiently triage incoming calls from patients, prescribers, and healthcare professionals, ensuring each inquiry is prioritized and directed to the appropriate resource.
Assess and process inbound calls for new verbal prescriptions and clarifications on existing orders, determining urgency and appropriate next steps.
Update and reconcile patient charts with new demographic and health information gathered during triage, supporting accurate and timely patient care.

Requirements

What you’ll need

High School Diploma or GED
Must reside in Indiana, Florida or Ohio.
Customer Service and phone experience, a plus
Valid Pharmacy Technician License in Indiana, Florida or Ohio.
Tech Savvy- Strong computer / data entry
High speed internet with wired ethernet connection.
Private & quiet workspace.

Benefits

Comp & perks

Medical, Dental & Vision start 1st day.
18 days Paid Time Off & 8 Paid Holidays
Employer Contributions for HRA and HSA accounts
401K with Company Match
Comprehensive range of benefits, focusing on supporting whole health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryphone experience

Soft Skills

customer servicecommunication

Certifications

Pharmacy Technician License