Service Operations Director

The Cigna Group

Service Operations Director leading automation service operations to support pharmacy fulfillment. Driving reliability and performance in a highly automated network with cross-functional collaboration.

Posted 5/19/2026full-timeSt. Louis • Arizona, Florida, Montana, Tennessee • 🇺🇸 United StatesLead💰 $152,200 - $253,600 per yearWebsite

About the role

Key responsibilities & impact

Drive automation reliability by improving uptime, reducing downtime, and enhancing overall equipment effectiveness.
Lead proactive maintenance strategies, root cause analysis, and response plans for critical production-impacting issues.
Optimize enterprise preventive maintenance programs to improve effectiveness, compliance, and efficiency.
Establish scalable support models, including after-hours coverage and escalation processes for critical issues.
Partner with operations and engineering teams to improve throughput and eliminate process bottlenecks.
Own repair and maintenance budgets, driving cost efficiency and optimizing total cost of ownership.
Strengthen vendor partnerships, service agreements, and spare parts strategies to support reliability goals.
Lead and develop multi-site teams, building strong leadership pipelines and fostering a culture of accountability and continuous improvement.
Leverage data, predictive technologies, and performance metrics to inform decisions and improve service delivery outcomes.

Requirements

What you’ll need

8+ years of leadership experience in IT service operations, automation service, maintenance, reliability engineering, or related fields.
5+ years of people leadership experience, including leading managers and cross-functional teams.
Experience managing multi-site service operations and supporting critical production environments.
Proven ability to manage budgets, vendors, and operational performance metrics.
Strong knowledge of preventive maintenance systems, asset management tools, and reliability practices.
Bachelor’s degree in Engineering, Operations, Business, Supply Chain, or a related field, or equivalent experience.
Experience with pharmacy automation, manufacturing automation, or distribution systems.
Familiarity with robotics, packaging automation, or sortation systems.
Lean or Six Sigma certification.
Experience with predictive maintenance technologies, AI tools, or advanced analytics.

Benefits

Comp & perks

Medical, vision, dental benefits
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automation reliabilitypreventive maintenanceroot cause analysisperformance metricspredictive maintenance technologiesasset managementbudget managementdata analysismanufacturing automationrobotics

Soft Skills

leadershipcross-functional team managementaccountabilitycontinuous improvementcommunicationproblem-solvingstrategic planningcollaborationvendor managementprocess optimization

Certifications

Lean certificationSix Sigma certification