Senior Account Manager

Sr. Account Manager managing client relationships and delivering core services for healthcare clients.

Posted 5/15/2026full-timeSt. Louis • Connecticut, Minnesota, Montana, New Jersey • 🇺🇸 United StatesSenior💰 $96,800 - $161,400 per yearWebsite

Key responsibilities & impact

Ensuring clients and patients receive superior service
Managing day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues
Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process
Leading client centric team meetings to review operational performance against client’s expectations and needs
Presenting operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities

What you’ll need

Bachelor’s degree in related field or 11 to 14 years of experience
5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.
Excellent PC skills including Microsoft Office and Internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Ability to travel overnight up to 20%.

Comp & perks

Health-related benefits including medical, vision, dental, and well-being programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementanalytical skillsproblem solvingclient benefit managementproduct implementationoperational performance metrics

Soft Skills

communication skillspresentation skillsclient relationship managementteam leadershipcollaborationattention to detail

Certifications

Bachelor's degreeMaster's degree