Operations Analyst

The Cigna Group

Operations Analyst collaborating with teams to execute daily strategies and monitor systems for Accredo. Responsible for optimizing resource allocations and ensuring service level targets are met.

Posted 5/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $35 per hourWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Collaborating with the Resource Management Team, Site Directors and Managers to execute daily and weekly strategies based on forecasted volumes, offline needs, and attendance.
Monitoring systems and metrics throughout the day and making changes to queue resource allocations to ensure service levels.
Delivering professional activities in the Operations Management job family with a focus on Business Operations.
Providing standard professional advice and creating initial reports/analysis for review.
Playing a key role in implementing projects and programs in the function.
Assisting in business processing, service levels and reporting.
Preparing and reviewing key statements and documents related to business operations.
Gathering results and preparing reporting for distribution to clients.
Ensuring production levels and targets are achieved and effective processing controls are in place.
Providing guidance, coaching, and direction to junior members of the team in Business Operations.

Requirements

What you’ll need

High School Diploma or GED is required
5+ years of planning, forecasting, or command center work experience is highly preferred
1+ year experience in a production environment
Excel proficient
Experience in resource management / workforce planning preferred
Knowledge of Microsoft Office Applications; experience with Care Central and/or RX Home systems and tools
Knowledge of PARCM systems and platforms preferred
Excellent phone, oral and written communication skills
Ability to adapt in a dynamic work environment and make independent decisions
Demonstrated ability to handle multiple projects simultaneously and prioritize workload
Extremely detail oriented
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Knowledge of PBM industry/Managed care industry preferred.
Expertise at writing SQL scripts to pull relevant data from Care Central and Rx Home is a plus.
Knowledge to update workflows and existing forms in SharePoint is a plus.

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

planningforecastingresource managementworkforce planningproduction environment experienceExcelSQLSharePointreportingbusiness processing

Soft Skills

communication skillsadaptabilityindependent decision-makingproject managementprioritizationdetail orientedproblem-solvingcollaborationcoachingguidance

Certifications

High School DiplomaGED