Senior Enrollment/Billing Analyst

The Cigna Group

Enrollment/Billing Senior Analyst at Cigna managing billing and accounts for clients. Handling collections, reconciliation, and financial reporting for effective account management.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Manage assigned portfolio of complex client accounts
Perform tasks related to collections processes and procedures
Research/respond to billing or payment inquiries within established turnaround times
Escalate issues as needed
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Facilitates conference calls or meetings with internal and external parties
Extensive research related to member eligibility and rate variances
Analyze client data utilizing various reports and resources
Process group renewals, new business, terms and revisions
Account reconciliation on a periodic basis
Calculate and create special charge bills as needed
Monitor delinquency reports and send communication to TPA partners
Peer audit process to ensure quality and mitigate financial risk or exposure
Responsible for achieving or exceeding daily goals, quality goals, and individual development
Ensures appropriate use of tools to track and monitor the financial performance of customers
Work with matrix partners to resolve customer disputes and rate issues
Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements
Understand and use accounting concepts
Prepare monthly and other requested ad hoc reporting
Provide both internal and external customer service
Process, review and understand multiple systems inputs
Special project support as needed
Electronic Invoicing
Application of financial payments to accounting systems
Filing and other general administrative duties
Account reconciliation on a periodic basis

Requirements

What you’ll need

High School Diploma or equivalent experience required; Bachelor’s degree preferred
3+ years work experience in billing, accounting, or collections role
Proficient in 10 key
Strong knowledge of Excel
Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
Analytical, attention-to-detail, and quality-oriented
Knowledge of MicroSoft applications
Ability to demonstrate solid problem solving skills
Demonstrate ability to manage time and prioritize appropriately
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients
Ability to multi-task and shift priorities
Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.
Ability to work independently and pro-actively
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
Demonstrate leadership and motivational skills in fast-paced environment.
Strong interpersonal skills.

Benefits

Comp & perks

Health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingaccountingcollectionsExcel10 keyaccount reconciliationfinancial paymentsdata analysiselectronic invoicingreporting

Soft Skills

problem solvingtime managementprioritizationresponsivenessmulti-taskingcustomer serviceleadershipmotivationinterpersonal skillscommunication

Certifications

High School DiplomaBachelor's degree