Nurse Case Management Manager

The Cigna Group

Case Management Supervisor leading clinical teams in managing case files and ensuring quality services at Evernorth Health Services. Collaborating across internal and external partners to resolve service delivery issues.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $92,100 - $153,500 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop direct reports (case managers, coaches, and other clinical team members) through regular performance discussions, feedback, and career development planning.
Monitor and manage performance against established key performance indicators (KPIs), quality standards, and applicable accreditation requirements (e.g., URAC, NCQA).
Drive operational excellence by using available tools and resources to improve service delivery, outcomes, and team effectiveness.
Collaborate with matrix partners to develop work plans, remove barriers, and take corrective actions to meet objectives.
Serve as an escalation point for service delivery concerns; support customer meetings, presentations, and audits as needed.
Participate in projects, work groups, and committees; communicate progress, risks, and outcomes to leadership.

Requirements

What you’ll need

Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory.
Two (2) years of full-time equivalent direct clinical care experience.
If directly supervising the case management process for three (3) years, holds a URAC-recognized case management certification.

Benefits

Comp & perks

medical, vision, dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical careperformance managementkey performance indicatorsquality standardsaccreditation requirementsservice deliveryteam effectivenessproject managementrisk managementcustomer presentations

Soft Skills

leadershipcoachingcommunicationcollaborationproblem-solvingfeedbackcareer developmentorganizational skillsescalation managementteam development

Certifications

Registered Nurse (RN) licenseURAC-recognized case management certification