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Senior Customer Service Representative, Patient Scheduling
The Cigna GroupCustomer Service Senior Representative scheduling nursing visits for home infusion with patients and medical staff. Managing inquiries and appointments in a fast-paced healthcare environment.
About the role
Key responsibilities & impact- Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
- Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
- Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
- Work with various staff, departments, and prescribers via fax, email, IM, and phone.
- Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
- Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
- Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
Requirements
What you’ll need- High School education or GED required.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook required.
- A pro-active work ethic with ability to be managed/trained virtually.
- Detail orientation.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelOutlookdata entryproblem solvingcritical thinking
Soft Skills
customer servicedetail orientationwritten communicationoral communicationadaptabilityinitiativemultitaskingindependent decision making
Certifications
High School diplomaGED