Senior Architect, Enterprise Architecture – Contact Center & Service Transformation

The Cigna Group

Senior Architect defining enterprise architecture for enhancing member servicing experience. Collaborating across teams to drive value-based roadmaps and improve customer experiences in healthcare.

Posted 5/9/2026full-timeAustin • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Define target-state architectures, roadmaps, and reference patterns
Drive enterprise alignment by clarifying trade-offs, dependencies, and sequencing
Shape omnichannel servicing patterns and AI-enabled capabilities
Optimize portfolio investments for value, scalability, and sustainability
Communicate architecture direction clearly to executive and technical audiences
Enable adoption through guardrails, patterns, coaching, and partnership

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred)
8+ years in software engineering, infrastructure, or architecture
Proven enterprise architecture experience (target states, capability maps, standards, multi-year roadmaps)
Demonstrated ability to influence enterprise decisions across business and technology teams

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise architecturesoftware engineeringinfrastructuretarget-state architecturescapability mapsmulti-year roadmapsAI-enabled capabilitiesportfolio optimizationscalabilitysustainability

Soft Skills

communicationinfluencecollaborationcoachingpartnership

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineeringadvanced degree preferred