Pharmacy Operations Lead Representative

The Cigna Group

Pharmacy Operations Lead Rep handling client inquiries and issues regarding PowerGridRx. Optimizing pharmacy workflow and providing support for institutional pharmacy technicians.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 - $31 per hourWebsite

About the role

Key responsibilities & impact

Operates as a Client Support/Support Shift Lead and is the first line contact for clients
Triage client, pharmacist, and TSS connectivity or PowerGridRx problems
Create Zendesk tickets and follow through with them
Direct the client to the correct point of contact when required
Provide TSS staffing services
Assist with TSS training and understanding intervention documentation
Monitor queues to assist pharmacists in decreasing turnaround time
Optimize pharmacy workflow by contacting clients on behalf of the pharmacist
Maintain accurate records of interactions and issues
Facilitate pharmacist communication when access is interrupted
Coordinate pharmacist coverage during emergencies.

Requirements

What you’ll need

Possession of high school diploma; bachelor’s degree, preferred
Current National Certification and State license, required
1+ year experience as an institutional pharmacy technician
Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk
Proficiency with office technology tools, including Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email
Able to work efficiently and independently
Able to switch from one responsibility to another without it affecting customer service
Available for emergency assistance
Exceptional interpersonal and customer service skills.

Benefits

Comp & perks

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingticketing systempharmacy workflow optimizationintervention documentationclient supportstaffing servicesrecord maintenancequeue monitoringpharmacist communication

Soft Skills

interpersonal skillscustomer service skillsindependenceadaptabilityefficiency

Certifications

National CertificationState license