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Client Manager
The Cigna GroupClient Manager at Cigna developing strategic partnerships and facilitating business solutions. Monitoring service delivery and achieving high customer satisfaction in the insurance industry.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
- Develop strategic relationships with key partners and understand clients' strategic business goals.
- Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
- Monitor service delivery execution and identify opportunities for improvement.
- Liaise with internal functions to drive financial results and achieve high customer satisfaction.
- Meet persistency goals and finalize the renewal of client contracts.
- Define the Renewal Strategy with the Client Management and Underwriting Teams.
- Maintain records on SFDC for key accounts and manage clients in line with team procedures.
- Coordinate with regional service partners to enhance client-facing propositions.
- Leverage global client relationships to identify and facilitate growth opportunities.
- Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.
Requirements
What you’ll need- University degree preferred.
- At least 2 years of experience in the insurance industry or strategic relationship management.
- Strong analytical skills and attention to detail.
- Excellent negotiation and interpersonal skills.
- Team player with the ability to drive results through collaboration.
Benefits
Comp & perks- Associate business travel required.
ATS Keywords
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Soft Skills
analytical skillsattention to detailnegotiation skillsinterpersonal skillsteam playercollaborationclient managementstrategic relationship management
Certifications
university degree