Senior Operations Analyst

The Cigna Group

Operations Sr. Analyst providing support in managing benefits for ESI Markets at Cigna Group.

Posted 5/2/2026full-timeRemote • Alabama, Alaska, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Missouri, New York, Ohio, Pennsylvania, Texas, Utah, Vermont, Washington • 🇺🇸 United StatesSenior💰 $54,100 - $90,100 per yearWebsite

About the role

Key responsibilities & impact

Provide operational support for assigned ESI Markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.
Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs.
Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings; run customized and scheduled reports, manage performance guarantee tracking and report distribution for internal/external clients as requested.
Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.
Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
Comply with ESI document and retention requirements.
Independently develop standardized new group benefit design requests in the ESI system.
Assist with more complex setups or projects as needed.
Track and report progress to team to ensure deadlines are met.
Perform verification/QA and system testing before implementation and within contractual timeframe agreements.
Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.

Requirements

What you’ll need

3+ years of equivalent work experience
1+ years of relevant experience in PBM and benefit set-up knowledge
Strong PC skills and knowledge of Microsoft Office Suite and SharePoint, email and Internet
Excellent verbal and written communication and presentation skills highly desirable
Strong analytical problem solving skills
Knowledge of the health care and PBM industry and its products and services
Detail-oriented with strong analytical and problem solving skills
Ability to manage timelines and meet tight deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Good organizational, prioritizing skills and ability to multi-task
Strong customer service focus

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefit set-upoperational supportverificationQAsystem testingreport distributioncustomizationnew product developmentperformance guarantee trackingdata analysis

Soft Skills

analytical problem solvingcommunication skillsorganizational skillsprioritizing skillsmulti-taskingcustomer service focusadaptabilityindependent decision makingdetail-orientedmentoring