Inside Sales Account Manager

The Cigna Group

Account Manager supporting patients with specialty and home infusion services at Cigna. Collaborating with healthcare providers for seamless access to therapy and positive outcomes.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support patients transitioning from hospital to home by coordinating specialty and home infusion services.
Collaborate with hospitals, clinics, physicians, and home health agencies to ensure timely and effective home-based care.
Manage the full referral lifecycle, including insurance verification, home health scheduling, and coordination with operational teams.
Educate patients and caregivers on therapy expectations and financial responsibilities with empathy and clarity.
Build and maintain strong relationships with referral sources while supporting growth across assigned hospitals and clinics.
Identify patient and family concerns and assist with issue resolution to promote satisfaction and continuity of care.
Maintain accurate documentation and ensure patient confidentiality at all times.
Participate in required meetings, in-services, and training activities.
Comply with established administrative, HR, and organizational policies.

Requirements

What you’ll need

Strong customer focus with the ability to identify and respond to patient and referral source needs.
Excellent communication and interpersonal skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Proficiency in Microsoft Word and Excel.
Bachelor’s degree or equivalent experience (preferred).
Experience in managed care, insurance, or healthcare coordination (preferred).
Project management or public-speaking experience (preferred).
Ability to collaborate with diverse stakeholders across healthcare settings (preferred).

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance verificationhome health schedulinghealthcare coordinationproject managementpublic speaking

Soft Skills

customer focuscommunication skillsinterpersonal skillsorganizational skillsanalytical skillsproblem-solving skillsability to manage multiple prioritiesindependenceempathyrelationship building