Enterprise Architecture – Architecture Principal, Customer Communications

The Cigna Group

Architecture Principal responsible for driving enterprise architecture strategy and capabilities in customer communications. Guiding technology decisions and ensuring compliance in regulated environments.

Posted 4/28/2026full-timeBloomfield • Connecticut, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Publish a business-aligned target-state architecture and 3–5 year roadmap for Digital, Marketing, and CCM capabilities
Define architectures that reduce fragmentation, promote reuse of platforms and patterns
Establish pragmatic architecture guardrails, principles, and decision records
Ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements
Act as a unifying architectural leader across Digital, Marketing, CCM, Data, Privacy, and Security teams
Develop 3–5 year roadmaps that guide investment decisions, modernization sequencing, and platform evolution tied to measurable business outcomes
Architect end-to-end member journeys across print, email, SMS, portals, and mobile experiences
Provide architectural leadership for high-volume, regulated communications

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, or equivalent experience
10+ years of experience in technology roles with significant enterprise or solution architecture responsibility
Proven success defining architecture strategies, target states, and roadmaps aligned to business priorities
Extensive experience in regulated, complex enterprise environments (e.g., healthcare, insurance, financial services)
Demonstrated ability to influence senior stakeholders without formal authority
Expertise in capability-based planning and portfolio-level architectural decision-making
Strong familiarity with modern platforms and patterns, including cloud, APIs, event-driven architectures, data platforms, security-by-design, and AI-enabled capabilities
Relevant architecture, cloud, or AI certifications preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

architecture strategiestarget-state architectureroadmap developmentcapability-based planningportfolio-level architectural decision-makingevent-driven architecturesdata platformssecurity-by-designAI-enabled capabilitieshigh-volume communications

Soft Skills

leadershipinfluencing stakeholderscommunicationcollaborationstrategic thinkingdecision-makingproblem-solvingorganizational skillsadaptabilitynegotiation

Certifications

architecture certificationscloud certificationsAI certifications