Revenue Cycle Client Manager

The Cigna Group

Revenue Cycle Client Manager at The Cigna Group providing claims support and consulting to clients and internal teams. Focused on managing revenue cycle and improving client experiences.

Posted 4/25/2026full-timeBloomfield • Connecticut, Florida, Montana, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary RCM and claims subject matter expert for assigned accounts, acting as a client- and payor-facing liaison, as well as an internal partner conduit.
Lead and support discussions with clients and payors regarding claims performance, denial trends, reimbursement issues, and process improvements.
Translate complex RCM, billing, and claims workflows into clear, non-technical language for clients, payors, and internal stakeholders.
Build trusted relationships with client and payor counterparts by demonstrating expertise, accountability, and proactive communication.
Monitor claims performance, open items, denial trends, aging, and reimbursement risks across assigned accounts.
Proactively identify, flag, and escalate risks, issues, or systemic gaps impacting claims outcomes or client satisfaction.
Partner with RCM, Operational, and technical teams to drive root cause analysis, mitigation strategies, and corrective action plans.
Partner with Account Management to track issues through resolution, ensuring visibility, ownership, and timely follow-up.
Act as a key liaison between Account Management, CSE, RCM, Ops, Product, and Implementation/PSO teams.
Support Implementation/PSO teams during onboarding, go-lives, and transitions by advising on readiness and risk mitigation.
Ensure client feedback and payor insights are looped back to internal teams to improve processes and outcomes.
Advocate for the client internally while balancing operational realities and best practices.
Contribute to account planning by identifying claims related risks, optimization opportunities, and performance improvement initiatives.
Support renewal and growth/expansion by providing data-driven insights and RCM expertise.
Participate in the development of process and procedure improvements.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Identify opportunities to develop process improvements and implement solutions for clients.
Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.

Requirements

What you’ll need

Bachelor’s Degree in Health Care, IT, Finance (or related field), preferred
Master’s Degree preferred
5+ years in Revenue Cycle Management, claims operations, billing, or related roles.
Client/customer service experience required
Strong working knowledge of claims lifecycles, denials management, payor rules, reimbursement methodologies, and RCM workflows.
Experience working directly with healthcare clients and/or payors in a consultative, client-facing capacity.
Ability to translate technical or operational concepts into clear, business-friendly communication.
Ability to understand health care industry terminology.
Superior collaboration and interpersonal communication skills, flexibility and responsiveness.
Ability to communicate effectively and follow written and verbal instructions.
Familiarity with Atlassian Jira, Smartsheet, and Salesforce preferred.
Must be able to handle multiple tasks and work in a fast pace environment.
High level of accuracy and attention to detail.
Ability to adapt to changing procedures, policies and work environment.
Critical thinking skills.
Must be able to demonstrate integrity and a commitment to values.
Excellent documentation skills.
Ability to present to a variety of audiences.

Benefits

Comp & perks

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

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Hard Skills & Tools

Revenue Cycle Managementclaims operationsbillingdenials managementpayor rulesreimbursement methodologiesRCM workflowsroot cause analysisprocess improvementsdata-driven insights

Soft Skills

client/customer servicecollaborationinterpersonal communicationflexibilityresponsivenesseffective communicationattention to detailcritical thinkingintegritypresentation skills