Customer Service Representative – Concierge Service Team

The Cigna Group

Customer Service Representative assisting patients with fertility coordination at Freedom Fertility. Collaborating with healthcare professionals to ensure effective communication and patient satisfaction.

Posted 4/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications.
Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
Be a team player – Communicate with colleagues in different departments to handle orders in a timely manner.
Assist in finding emergency same-day medications
Setting up couriers from Freedom and local pharmacies
Set up reships along with same-day medication needs
Inform patients of any carrier delays

Requirements

What you’ll need

Minimum of 1 year of experience in a customer service position
High School Diploma or GED required
Excellent customer service, organization and time management skills
Strong attention to detail, accuracy, and quality.
Excellent communication skills; written and verbal.
PC skills including knowledge of Microsoft Office Suite and Internet
Willingness to work a flexible schedule.

Benefits

Comp & perks

Health coverage effective day 1 (including medical, dental, vision)
Holiday, PTO and OT pay
401K with company match
Tuition Assistance
Fun, friendly and unique culture – bring your whole self to work every day!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata entrymedication coordinationorder handlingshipping information managementinsurance processingpayment processingemergency medication assistancecourier setupreshipment management

Soft Skills

attention to detailorganizationtime managementcommunicationteam playerproblem-solvingcustomer follow-upflexibility

Certifications

High School DiplomaGED