Network Operations Advisor – DOI and Regulatory Response
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: St. Louis • Montana • United States
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Salary
💰 $79,700 - $132,800 per year
About the role
- Serving as a central point of coordination for Department of Insurance (DOI) complaints, regulatory inquiries, and official legal complaints, ensuring timely intake, triage, and response
- Leading cross‑functional workstreams to evaluate issues, align on facts, and drive resolution across Legal, Regulatory, Network Operations, Product, Pricing, and Compliance teams
- Partnering closely with Legal and Regulatory Affairs to develop accurate, defensible, and well‑structured responses that meet statutory and contractual requirements
- Translating complex operational, contractual, and claims‑related information into clear, concise narratives appropriate for regulators and legal audiences
- Overseeing the preparation, review, and quality assurance of supporting documentation and formal submissions, with strong attention to detail and tone
- Managing timelines, dependencies, and stakeholder alignment to ensure responses are delivered within required regulatory deadlines
- Identifying patterns, emerging risks, and systemic issues to inform process improvements, escalation mitigation strategies, and network performance enhancements
- Supporting enterprise‑level initiatives that improve regulatory readiness, strengthen compliance practices, and enhance collaboration across Network Strategy & Operations
Requirements
- Minimum of 2 years of experience in regulatory compliance, legal operations, public affairs, corporate communications, healthcare operations, or a related field
- Demonstrated ability to lead cross‑functional efforts and manage multiple workstreams simultaneously
- Exceptional written and verbal communication skills, with experience crafting executive‑level or externally facing content
- Strong analytical and organizational skills, with the ability to synthesize complex inputs into clear recommendations
- Proven success operating in fast‑paced, deadline‑driven environments with high visibility and accountability
- Proficiency in Microsoft Word, Excel, and PowerPoint
Benefits
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory compliancelegal operationspublic affairscorporate communicationshealthcare operationsanalytical skillsorganizational skillscontent creationprocess improvementquality assurance
Soft Skills
leadershipcommunication skillsattention to detailstakeholder managementproblem-solvingtime managementcollaborationsynthesis of complex informationadaptabilityaccountability