Network Operations Advisor – DOI and Regulatory Response

The Cigna Group

Network Operations Advisor coordinating regulatory inquiries and legal complaints for a national retail pharmacy network. Leading cross-functional teams and managing responses to state regulators.

Posted 4/17/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $79,700 - $132,800 per yearWebsite

About the role

Key responsibilities & impact

Serving as a central point of coordination for Department of Insurance (DOI) complaints, regulatory inquiries, and official legal complaints, ensuring timely intake, triage, and response
Leading cross‑functional workstreams to evaluate issues, align on facts, and drive resolution across Legal, Regulatory, Network Operations, Product, Pricing, and Compliance teams
Partnering closely with Legal and Regulatory Affairs to develop accurate, defensible, and well‑structured responses that meet statutory and contractual requirements
Translating complex operational, contractual, and claims‑related information into clear, concise narratives appropriate for regulators and legal audiences
Overseeing the preparation, review, and quality assurance of supporting documentation and formal submissions, with strong attention to detail and tone
Managing timelines, dependencies, and stakeholder alignment to ensure responses are delivered within required regulatory deadlines
Identifying patterns, emerging risks, and systemic issues to inform process improvements, escalation mitigation strategies, and network performance enhancements
Supporting enterprise‑level initiatives that improve regulatory readiness, strengthen compliance practices, and enhance collaboration across Network Strategy & Operations

Requirements

What you’ll need

Minimum of 2 years of experience in regulatory compliance, legal operations, public affairs, corporate communications, healthcare operations, or a related field
Demonstrated ability to lead cross‑functional efforts and manage multiple workstreams simultaneously
Exceptional written and verbal communication skills, with experience crafting executive‑level or externally facing content
Strong analytical and organizational skills, with the ability to synthesize complex inputs into clear recommendations
Proven success operating in fast‑paced, deadline‑driven environments with high visibility and accountability
Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits

Comp & perks

Medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

regulatory compliancelegal operationspublic affairscorporate communicationshealthcare operationsanalytical skillsorganizational skillscontent creationprocess improvementquality assurance

Soft Skills

leadershipcommunication skillsattention to detailstakeholder managementproblem-solvingtime managementcollaborationsynthesis of complex informationadaptabilityaccountability