Drive strategy into action while delivering flawless, high‑impact client implementations.
Lead and empower a team of managers, who lead Implementation Managers, to drive performance and achieve high client satisfaction outcomes
Foster a culture of agility and resilience, equipping teams to thrive in dynamic environments and embrace continuous transformation
Actively develop managers in leadership, team management, change management, risk management, and conflict management.
Create an environment where teams have clear ownership, are continuously developed, and understand how their work drives meaningful client outcomes
Own the end-to-end planning and execution of strategic initiatives, ensuring priorities are clearly defined, resourced, tracked, and delivered with measurable outcomes
Define delivery standards and outcomes, in partnership with peers, to achieve high client satisfaction and hold team accountable to deliver within standards
Own operational performance by using data to proactively identify risks, correct issues early, and ensure implementations are delivered on time and right the first time
Manage issues and risks, including implementing strategies to proactively address potential implementation issues within the Under 500 Implementation team.
Communicate and present the right information to the right people to enable timely, fact-based decision making
Evolve metrics to drive performance improvement and optimize team productivity
Balance capacity and workflow across the client implementation journey and partner with managers and Workforce Management team to evolve capacity models
Apply advanced change management methodologies to anticipate resistance, engage stakeholders, and ensure seamless adoption of new processes
Monitor and evaluate the effectiveness of change initiatives, leveraging feedback and performance data to refine strategies and ensure sustainable results

Requirements

High School Diploma or GED required, bachelor’s degree preferred
5+ years of relevant experience with client implementation, project management, account management or operations management required, preferably within a health plan, PBM, or PMO
3+ years of leadership experience in client‑facing roles, with a proven ability to enable cross‑functional matrix teams, required; this experience within a health plan, PBM, or PMO, strongly preferred
3+ years of experience analyzing data to identify trends, gaps, and performance improvement opportunities, required
2+ years of experience leading high‑performing teams, driving client satisfaction and enterprise results while developing talent, building bench strength, and fostering an inclusive, accountable culture, required
2+ years of developing and mentoring team members, building bench strength and driving a strong culture of inclusion, trust, autonomy, mastery, accountability, and collaboration, required
2+ years of expertise in project management methodologies and risk management, required
Demonstrated experience of using an enterprise mindset to translate strategic objectives into tactical execution to achieve high client satisfaction, required
Training or certification in Change Management or Project Management (PMP), Preferred
Demonstrated proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, with experience navigating complex systems and platforms, required
Exceptional verbal and written communication skills with the ability to influence across all levels of the organization, required.
Ability to travel, up to 25%, required

Benefits

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client implementationproject managementaccount managementoperations managementdata analysisperformance improvementrisk managementchange management methodologiesstrategic executionteam management

Soft Skills

leadershipteam developmentconflict managementcommunicationinfluenceagilityresiliencecollaborationaccountabilitytrust

Certifications

Change ManagementProject Management Professional (PMP)