The Cigna Group

Vendor Relationship Manager

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Chattanooga • Arizona • Colorado • United States

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Salary

💰 $92,800 - $154,600 per year

About the role

  • Participates in the end-to-end processes for provider data accuracy vendor(s), such as LexisNexis, from initial analysis through execution and post-implementation support.
  • Serves as a liaison between internal teams, external clients, and provider partners to enhance the provider experience and ensure high-quality network administration.
  • Navigates organizational structures to identify and implement effective solutions.
  • Escalating any identified issues to closure.
  • Responsible for partnership with Compliance for new state laws ie: additional attributes, additional states, pre campaign analysis, etc.
  • Analyzes reports, SLA’s and business processes to identify improvement opportunities and drive quality enhancements.
  • Responsible for oversight of Directory Compliance activities, including pre and post campaign activities, reviewing burn-down plans to ensure all activities are within each state’s law.
  • Maintains consistent communication with vendors, markets, and internal partners via calls, emails, and scorecards.
  • Leads and supports provider data accuracy vendor(s)s.
  • Contributes to strategic initiatives by identifying data collection improvements and recommending controls to ensure data accuracy.
  • Evaluates business processes and technologies to identify root causes and recommend solutions.
  • Defines baseline business metrics and assess the impact of outputs on customers.
  • Collaborates across departments to orchestrate issue remediation and process improvements.
  • Directly manage, coach, and develop a team responsible for Lexis Nexis relationship oversight, directory accuracy, and related compliance deliverables.
  • Allocate resources effectively across vendor oversight, regulatory commitments, and operational priorities to meet service level expectations.
  • Foster a culture of accountability, continuous improvement, and operational excellence.
  • Communicates effectively and supports a culture of learning and cross-training.

Requirements

  • Bachelor's degree or higher strongly preferred or equivalent work experience required
  • 3+ years of vendor management experience required
  • Knowledgeable with State Directory Compliance laws
  • Direct or indirect management experience preferred
  • Proven quantitative and analytical skills
  • Excellent communication skills
  • Provider Data experience is highly encouraged
  • Detail and results oriented
  • Ability to multitask and work competing priorities simultaneously
  • Self-directed, works independently with minimal oversight
  • Functions as a team player and team leader
  • Strong relationship management skills
  • Proficient with Microsoft Word, Excel, Outlook and PowerPoint
Benefits
  • medical, vision, dental
  • well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementdata analysisprocess improvementcompliance oversightquantitative skillsanalytical skillsprovider data managementdirectory complianceresource allocationbusiness metrics assessment
Soft Skills
communication skillsteam leadershiprelationship managementdetail orientedresults orientedmultitaskingself-directedcollaborationcoachingaccountability