The Cigna Group

Customer Support Specialist – Pharmacy Team

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Kirkland • Washington • United States

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Salary

💰 $27 - $41 per hour

Job Level

Junior

About the role

  • Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service.
  • Coordinate and document system access requests, collaborating with Legal and internal teams as needed.
  • Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets.
  • Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans.
  • Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects.
  • Prepare and deliver ad hoc reports to support customer meetings and presentations.
  • Maintain and update internal documentation and wiki pages to reflect current processes and best practices.
  • Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate.
  • Adapt support approaches to meet the unique needs of different account management groups.
  • Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently.
  • Leverage training resources to continuously build platform knowledge and identify development opportunities.
  • Capture customer feedback to surface actionable insights that support product and service improvements.
  • Model Verity Solutions’ values through positive, professional interactions with internal and external partners.

Requirements

  • Minimum 1 year of experience in customer support, technical support, or SaaS account support roles.
  • Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution.
  • Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations.
  • Demonstrated ability to analyze data issues and troubleshoot software‑related problems.
  • Proficiency with Microsoft Office tools, especially Excel.
  • Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment.
  • Strong organizational skills and sound judgment when escalating issues.
  • Bachelor’s degree in Business or a related field (preferred, not required).
  • Experience using CRM tools such as Salesforce.
  • Familiarity with Jira, Confluence, Asana, or similar project management platforms.
  • Experience working in a hospital, pharmacy, or healthcare environment.
Benefits
  • Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportSaaS account supportdata analysistroubleshootingMicrosoft OfficeExcel
Soft Skills
interpersonal skillscustomer-focusedempathetic approachwritten communicationverbal communicationorganizational skillsjudgment